Dream Maker Community Services Pty Ltd
Last updated: 31 March 2026

ABOUT THIS POLICY

Dream Maker Community Services Pty Ltd (ABN: [INSERT ABN]) ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, including through our website at dreammakercommunityservices.com.au, our online forms, and our services as an NDIS registered provider.

WHAT INFORMATION WE COLLECT

We may collect the following types of personal information:

• Name, email address and phone number (when you submit an enquiry form)
• Organisation or employer name (for support coordinator and referral enquiries)
• Information about support needs (when provided voluntarily as part of a referral or enquiry)
• Website usage data (through cookies and analytics tools such as Google Analytics)
• Information submitted through advertising platforms (Facebook/Meta Lead Ads, LinkedIn Lead Gen Forms)

We only collect sensitive information (such as health or disability information) where you have consented to provide it, or where it is directly relevant to our services.

HOW WE USE YOUR INFORMATION

We use your personal information to:

• Respond to your enquiry or referral request
• Provide information about our SIL, SDA and support services
• Process and manage service agreements
• Communicate with support coordinators, families and participants about service options
• Improve our services and website
• Comply with legal obligations under the NDIS Act 2013 and related legislation
• Send relevant marketing communications (you can opt out at any time)

MARKETING AND ADVERTISING

We use digital advertising platforms including Facebook/Meta and LinkedIn to promote our services. These platforms may use cookies and pixel tracking technology to deliver relevant advertisements.

We use the Meta Conversions API (CAPI) to measure the effectiveness of our advertising. This transmits hashed (encrypted) data about form submissions to Meta. Your actual personal information is not shared — only an anonymised signal confirming that an enquiry was submitted.

You can opt out of personalised advertising through your Facebook, Instagram or LinkedIn account settings.

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share your information with:

• Our team members involved in providing your requested services
• Third-party service providers who assist our operations (e.g. IT systems, email platforms, CRM providers), bound by confidentiality obligations
• Regulatory bodies, where required by law (e.g. NDIS Commission)
• ActiveCampaign (our CRM platform) for managing enquiries and communications

We do not disclose personal information to overseas recipients except where required by law or with your consent.

STORAGE AND SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your information is stored in secure systems. We use encrypted communications (HTTPS) on our website.

YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Opt out of marketing communications at any time
• Make a complaint about how we handle your information

To exercise these rights, contact us at:
Email: hello@dreammakercommunityservices.com.au
Phone: 1800 373 266

COOKIES

Our website uses cookies to improve your experience and measure website traffic. By using our website, you consent to the use of cookies.

You can disable cookies through your browser settings, though this may affect website functionality.

COMPLAINTS

If you believe we have breached the Australian Privacy Principles, you can:

1. Contact us directly at hello@dreammakercommunityservices.com.au
2. If not satisfied with our response, contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The current version will always be available on our website.

CONTACT US

Dream Maker Community Services Pty Ltd
Pendle Hill, NSW 2145
Email: hello@dreammakercommunityservices.com.au